Reference

Legal Framework for Your Account

We built Khela Gaur for Bangladesh players who value clear terms around account access, wallet deposits and regional compliance.

Regional access rulesPayment complianceAccount termsData handlingSupport channels
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Khela Gaur Legal Framework for Your Account
DATA AND SECURITY

How We Handle Your Information

When you open an account, we collect your phone number, wallet details and identity documents to verify eligibility and prevent fraud. We store this data securely and never share it with third parties except our payment processors and anti-fraud partners. You control your account data and can request a copy, correction or deletion by contacting support.

What we collect

We store your phone number, wallet account details for bKash, Nagad or Rocket, identity documents you upload during verification, and your gameplay history. We use cookies to keep you logged in and remember your language preference.

How we protect it

Your password is hashed and never stored in plain text. Payment transactions between your wallet and our platform use encrypted connections. We log access to your account data for audit purposes and restrict internal access to authorized staff only.

Your data rights

You can request a copy of all data we hold about you, ask us to correct errors in your profile, or delete your account entirely. Account deletion removes your personal data within thirty days; we retain transaction logs for regulatory compliance.

Policy updates

We update our data handling practices occasionally to reflect new payment methods, security improvements or regulatory requirements. When we make material changes, we email you and post a notice in your account. Continued use means you accept the updated terms.

POLICY CONTACT

Reach Us About Legal Questions

If you need clarity on account eligibility, payment compliance, data handling or regional access rules, our Bangladesh support team answers legal and policy questions every day. We handle requests about identity verification, withdrawal compliance and terms updates through the same channels you use for general account help.

Live chat Open the chat widget in your account dashboard to ask about terms, payment compliance or regional access. Our team typically replies within a few minutes during business hours and logs your question for follow-up if it requires legal review.
Email support Send detailed policy questions to our support inbox. Include your account username and the specific term or process you need explained. We aim to reply within one business day with a clear answer or next steps.
Account settings Review your current verification status, payment history and any compliance notes we've added to your account. If we need additional documents to confirm your identity or wallet ownership, we flag it in your settings panel.

Legal and Access FAQ

No. If local law prohibits online casino, sports betting or real-money gaming, you must not register or deposit. We block access from regions where we cannot verify compliance with local regulations.

We ask for a government-issued ID and proof that you own the bKash, Nagad or Rocket wallet you use for deposits. We cross-check your details against anti-fraud databases and may request additional documents if needed.

We only process deposits from wallets registered in your own name. Third-party deposits violate our terms and trigger an account review. We return the funds to the source wallet and may suspend your account pending verification.

Yes. Contact support and we'll send you a file containing your profile details, payment history, gameplay logs and any documents you uploaded. We aim to deliver this within seven business days of your request.

We delete your personal data within thirty days of account closure. We retain transaction logs and identity verification records for regulatory compliance, typically five years from your last deposit, then securely destroy them.

We share wallet transaction details with bKash, Nagad, Rocket and our payment processor to complete deposits and withdrawals. We share identity documents with our anti-fraud partner for verification. We never sell your data to marketing companies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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