Reference

Privacy Policy For Your Khela Gaur Account

This page sets out what we collect when you open an account with Khela Gaur, how we store bKash, Nagad and Rocket transaction references, and who can see your details.

Mobile-linked account databKash, Nagad, Rocket referencesCookie controlsRegion-based access rules
Khela Gaur Privacy Policy For Your Khela Gaur Account
POLICY CONTACT PATHS

Reach Us About Your Data

Most privacy questions we get are about wallet references, cookie settings or how long we keep an old bKash or Nagad transaction on file. Rather than search through this whole page, you can raise the exact question with a support agent through live chat, email or the in-app help centre listed below. We usually ask for your registered mobile number so we can pull up the right account before we answer anything about the data attached to it. Response happens through the channel you pick, and we keep a record of the request on your account for reference.

Team online

Live Chat Support

Open live chat from your account dashboard on mobile or desktop to ask about the data we hold on your profile, wallet reference or cookie settings — a support agent walks you through your options.

Email Requests

Send a written request to our support email if you want a copy of your account data, correction of a wallet number on file, or removal of details tied to a closed account.

In-App Help Centre

Check the help section inside the Khela Gaur mobile view for privacy-related FAQs, cookie preference toggles and steps to update the mobile number linked to your bKash or Nagad wallet.

DATA HANDLING PRACTICE

How We Protect Account Details

Data handling at Khela Gaur runs alongside every account action — a login, a bKash deposit, a Rocket withdrawal request. We keep verification details and transaction references tied to your account so a support agent can confirm your identity quickly instead of asking you to repeat everything. Cookies and device markers add a layer of account security by flagging sign-ins from unfamiliar devices. What we retain, for how long, and how you can request a change all follow the local law and eligible-region rules that apply to your account.

Account Data Handling

We hold your mobile number, verification documents and wallet details only to run your account, process a bKash, Nagad or Rocket transaction, and respond to a support query you raise with us directly.

Cookie Preferences

Cookies keep your session active between the app and mobile browser, remember your language and lobby view, and flag sign-ins from a device we have not seen on your account before.

Account Security Steps

We check unusual login attempts against your registered mobile number and device history, and ask for a fresh one-time code before we let a new device into your account wallet.

Data Retention & Changes

We keep account and transaction records for as long as local law and payment-partner rules require, and you can request a correction or removal of specific data through our support channels.

Questions About Your Privacy Data

Here are the questions we hear most often about how Khela Gaur handles account and payment data, cookies and requests to change what we hold. If your question is not covered here, our support channels above can go through the specifics of your account directly with you.

We collect your mobile number, basic verification details and the wallet you link for deposits — such as bKash, Nagad or Rocket — plus device details used to keep your account secure.

No. Your wallet PIN or password stays inside the bKash, Nagad or Rocket app on your device — we only log the transaction reference and wallet number needed to match a payment to your account.

Reach our support team through live chat, email or the in-app help centre with your registered mobile number, and we can check, update or correct your account details from there.

Data protection rules, retention periods and the rights you can exercise depend on your local law and the eligible region you access Khela Gaur from, so specific terms can vary by region.

Cookies keep you signed in between sessions, remember your preferred lobby view and help us flag sign-ins from a device or location we have not linked to your account before.

Yes — send a removal request through our support channels once your account is closed and any pending bKash, Nagad or Rocket transactions are settled, and we will confirm what we can remove.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.